❗Lack of UI uniformity and use of legacy UI

❗UX challenges
- Features like calculators and filters and reordering were confusing to use
- Prebook feature were not widely known
- Customers wanted accurate shipping status

❗Lack of collaboration and communication between the dev and ux team - leading to a end product that was skewed dev heavy with no research -driven inputs

❗Slow, fragile, heavily customized and poorly documented.

⚡️ OKR’s and User journey - Miro
Create OKR’s for the XD team and meet weekly with the product team to review/gain insight
Follow roadmap from product and decision tree model to craft key features

⚡️ Wireframes/Mocks - Figma
Create mockups of suggested improvements and user flows. Incorporate the Cardinal Health Design system

⚡️ Hi-fi wireframes/Mocks - Figma
Present and collaborate with the Flu portal product/engineering team with suggestions

✅ Applied the Cardinal Health design system to bring uniformity to the portal screens. Updated the legacy UI and made contributions to the design system and user the design system to bring in brand uniformity

✅ Bridged the gap between the development team, product and design team by collaborating in Figma, showing mocks and hi-fidelity designs options at every stage

✅ Build on existing knowledge.
Meet with the product owners/ account holders/engineering to discuss current portal functionality

✅ Start by thinking how the system has been used before.
Review UX interview with existing users of the portal and apply the recommendations from research team towards improving the usability, UI and addressing pain points

✅ Set up a matrix of existing workflows and dependencies.

✅ Build relationships with key stakeholders and legacy users.
In-depth meetings with internal stakeholders and team members along with review of interviews conducted with customers