Redesign of Cardinal Health’s Flu Vaccine Portal, used by healthcare providers to order and track seasonal flu vaccines.

• The original interface was outdated, difficult to navigate, and created inefficiencies for users needing to manage high-volume orders with strict timelines.
• Led user-centered redesign efforts from research to high-fidelity UI
• Defined UX priorities in collaboration with product and engineering
• Integrated the Cardinal Health Design System for consistency
• Delivered interactive Figma prototypes for validation and handoff

Streamline the appointment booking experience to increase completed bookings adding video conferencing capabilities.

🔍 Overview
As the Product Designer, I led the UX redesign of a core feature used by office administrators to book patient appointments. The original interface was outdated, confusing, and contributed to incomplete or inaccurate bookings. I focused on simplifying the workflow, aligning it with real user behavior, and improving data quality.

🎯 Objectives
Increase successful appointment creation
Reduce booking errors through better UX
Deliver a scalable, intuitive design aligned with the company’s design system

🧠 Research & Insights
Conducted 1-on-1 interviews with office staff to identify friction points
Used Heap analytics to analyze drop-off and user behavior patterns
Built and tested Axure prototypes with real users to validate improvements

🖌️ Design Highlights
Simplified forms with smart defaults and real-time validation
Clear distinction between appointment types
Streamlined rebooking and edit options
Designed in Figma using our design system for consistency and scalability

🤝 Collaboration & Delivery
Worked closely with product and engineering in Agile sprints
Shared progress in Jira, participated in scrums, and led design reviews
Delivered developer-ready files with specs, states, and edge case coverage

✅ Results
📈 Increase in completed and accurate appointments
💬 Improved user satisfaction among office staff
🧱 Strong design foundation for future scheduling features

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The RxV platform intelligently connects healthcare providers with life sciences experts. Medical practices keep physicians & staff up-to-date on the latest medical tech, without wasting valuable time coordinating these educational visits.

Streamline Biktarvy’s expansive messaging into a concise, benefit-first core story that makes differentiation clear, consistent, and memorable across IVA interactions

• Structured for tailored call flows that prioritize core messaging and critical sources of business.
• Modular screens, popups and benefit-first narratives, along with companion pieces for reps to deliver
• Created in Figma with design system components and brand styleguides